SE Cleaning is committed to providing Covid-19 safety cleaning services while adhering to the latest guidelines. We can visit your home or workplace to ensure it remains clean, hygienic, and healthy. For your peace of mind, all staff will undergo regular testing, assuring you that our team is dedicated to keeping both you and themselves safe. Our commercial cleaning contracts prioritize following government guidelines, and we are ready to implement any additional measures requested by our customers, such as wearing face masks and maintaining social distancing. Furthermore, we use eco-friendly cleaning products to ensure a safe environment for everyone.
If you are unhappy with any aspect of our cleaning, particularly regarding our commercial cleaning contracts, please contact us. We can only change something if we know it is wrong; we view complaints not as negatives, but as opportunities to improve. This could involve investing in our staff with more training or simply reminding them of our goals and expectations. One thing that will always be our priority is ensuring our customers are happy, especially when it comes to maintaining high standards of Covid-19 safety cleaning and using eco-friendly cleaning products.
At Shining Example, all of our products are sourced from online retailers, ensuring we provide high-quality items that are not found on supermarket shelves. We prioritize eco-friendly cleaning products that are safe for pets, giving you peace of mind that we are committed to protecting our planet and our furry friends. Our cleaning practices adhere to the latest COSHH guidelines, and we offer data sheets for each chemical used upon request. For our commercial cleaning contracts, we ensure that each premise is cleaned with dedicated equipment to prevent cross-contamination between properties. Additionally, disposable gloves will be worn during the cleaning process, in line with our Covid-19 safety cleaning protocols.
We are a fully insured company providing peace of mind to all through our comprehensive commercial cleaning contracts. We prioritize safety, especially with our Covid-19 safety cleaning measures in place. Additionally, we use eco-friendly cleaning products to ensure a safe environment for everyone. A DBS checked certificate is available on request.
We accept cash and bank transfer payments for our services, including commercial cleaning contracts. Invoices, which detail the payment due dates for both commercial and domestic clients, will be emailed at the end of every clean. Please note that these dates may vary, especially for our Covid-19 safety cleaning services, and we use eco-friendly cleaning products to ensure a safe and sustainable environment.
All customers engaging in our commercial cleaning services will receive a signed and agreed contract that clearly outlines the terms and conditions, including details about our commercial cleaning contracts. We offer flexible options for 3, 6, and 12 monthly contracts. Additionally, we prioritize the use of eco-friendly cleaning products and implement Covid-19 safety cleaning measures to ensure a safe and healthy environment.
To ensure fairness and consistency for all our clients, late payments related to our commercial cleaning contracts may incur additional charges in accordance with our service agreement and UK legislation. This can include interest on overdue amounts and, where applicable, a reasonable fee based on the outstanding balance.
We kindly ask that all invoices are settled promptly to avoid any extra charges. If you anticipate a delay, please get in touch with us as soon as possible—we’re always happy to assist wherever we can.
Interest on overdue payments will be charged at a rate of 8% above the Bank of England base rate and will accrue daily from the due date until full payment is received. This policy is particularly important as we continue to provide essential services, including Covid-19 safety cleaning, while maintaining our commitment to using eco-friendly cleaning products.